Privacy Policy

Jimo teledoc App, the creator of this Privacy Policy ensures its commitment to Your privacy with regard to the protection of your information. This privacy policy contains information about Jimo teledoc App. In order to provide You with uninterrupted use of our services, We may collect and, in some circumstances, disclose information about you. Such information may be classified as personal information under the purview of Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

  1. Definitions

  1. “We”, “Our”, and “Us” shall mean and refer to the creators of this privacy policy.

  2. “You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals who use the Application, including End-Users, Patients, general Users and Practitioners.

  3. “Application” shall mean and refer to Jimo teledoc App and website

  4. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You.

  5. “Third Parties” refer to any application, website, company or individual apart from the User and the creator of the Application.


2. General Overview

In order to use the services of this Application, You are required to register Yourself by verifying the authorized device. This Privacy Policy applies to your information that we collect and receive on and through Jimo teledoc App; it does not apply to practices of businesses that we do not own or control or people we do not employ.

By using this Application, you agree to the terms of this Privacy Policy. Please read the following Privacy Policy to understand how your personal information will be treated as you use this Site and its services. The following discloses our information gathering and dissemination practices.


3. Type of information collected


We may collect the following information:

  1. Personal data of the User such as, but not limited to, Your name, Your age, date of birth, occupation and gender;

  2. The User’s e-mail and contact information, GPS based location;

  3. The User’s tracking Information such as, but not limited to the device ID, social media information  relating any other operating system.

  4. The User’s data sent across through the Application.


As a User of Jimo teledoc App, you may provide information about yourself, or immediate or extended family's medical history, past medical history, allergies and any other information that is required for accurate medical diagnosis and treatment.

The Information specified above and collected by us may be classified as ‘Personal Information’ or ‘Sensitive Information’ under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. Collection of information which has been designated as ‘sensitive personal data or information’ under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law.

For Practitioners using Jimo teledoc App, we would collect your Name, Education, Specialization, registration number, address of practicing hospitals/clinics, Contact information, achievements, photographs, Device ID , Location, etc. If you use App by accessing it through your social media accounts, profiles and other API’s, we collect such data as well.


4. External links and advertisements

The Application may include offers from our vendors, advertisements, hyperlinks to other websites, applications, content or resources. We have no control over such external links present in the Application, which are provided by persons or companies other than Us.

You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, applications, companies or persons, nor do We endorse any advertising, products or other material on or available from such external application, websites or resources.

You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your personal information by external applications, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such applications, websites or resources. These external applications, websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that You enter the external application or website and review their privacy policy.


5. Use of Your Information

The information provided by You shall be used to contact you when necessary. For more details about the nature of such communications, please refer to out Terms of Service. We use your tracking information to help identify you and to gather broad demographic information. The information is also used to enhance the functionality of  the App.

We may release your Personal Information to a third-party in order comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Use. In case We are acquired by or merged with another company, We shall transfer information disclosed by You and information about You to the company we are acquired by or merge with.

The information made available by Patients is displayed to Practitioners and vice versa. The information collected from Practitioners is displayed on the Application to enable a User to connect with a Practitioner of their choice.


6. Disclosures of information to third parties

When you use our Application, we must provide some of your personal information to third parties, to give you better services and for enhancement and visibility of our Application. However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time.

Due to the existing regulatory environment, we cannot ensure that all of your information shall never be disclosed in ways other than those described in this Privacy Policy. For example, but without limiting and foregoing, we may be forced to disclose Your Personal Information to the government, law enforcement agencies or other Third Parties. Under certain circumstances, Third Parties may unlawfully intercept or access transmission or private communications, or abuse or misuse Your Personal Information that they may collect from our Application. Therefore, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We may share your personal information to those service providers and Practitioners with which you make arrangements through our website. We provide them with the Personal Information needed to make and complete the appointment / answer the query you pose.